Business Resiliency

As developments continue to unfold in response to the spread of COVID-19, we know many small businesses have questions about implications in the workplace and funding options to help bolster their businesses during this difficult time. On this page, we are compiling relevant tips and resources on business resiliency.

Tax and liability
Washington

State of Washington Employment Security Department

Washington State Unemployment Taxes

In most cases, if you have employees working in Washington, you must pay unemployment taxes on their wages in this state. Tax reports or tax and wage reports are due quarterly. Liable employers must submit a tax report every quarter, even if there are no paid employees that quarter and/or taxes are unable to be paid.

Audience: Small Business Owners

Getting online, Marketing tools
National

Grow.Google

Grow with Google

Learn how to manage your business remotely by using digital tools that help you connect with customers and work more efficiently.

Audience: Small Business Owners, Self-employed, Non-profits

Pivoting your business
National

Alignable

How 11 Small Businesses Are Bouncing Back Stronger

What businesses owners are doing to bounce back even stronger than before is not merely inspiring—their stories also are filled with practical advice and actionable strategies.

Audience: Small Business Owners

All about the customer, Marketing tools, Pivoting your business
National

Business.com

Customer Retention Management During Covid-19

Many business owners and growth strategists are familiar with the age-old statistic that acquiring a new customer can cost five times more than retaining an existing customer. This makes customer retention especially important for every business to master, especially during the coronavirus pandemic, when customer spending is at an all-time low. Read on to learn how to calculate customer retention and the 10 easy and affordable ways to keep your customers coming back to your business. 

Audience: Small Business Owners

Financial planning, Pivoting your business
National

Boston Consulting Group - BCG

Leading Sales Through the COVID-19 Crisis

Once sales leaders have stabilized the immediate situation, they must turn to what it will take to sustain momentum despite social distancing around the globe and invest to rebound in the recovery. Companies in every industry have the opportunity to come out of the crisis as winners. In fact, 14% of companies were able to not only accelerate growth but also increase profitability during the past four recessions, according to a recent BCG study.

Audience: Small Business Owners

Marketing tools, Pivoting your business
National

Capterra

Brand Loyalty After a Crisis

Focus on three things to increase brand loyalty during COVID-19.

Audience: Small Business Owners

Marketing tools
National

Business 2 Community

A Guide to Crisis Email Marketing

We live in an era where 90% of customers research a company online before buying from them, and any particularly poor or embarrassing messaging choices can easily make news in your industry. As a result, your copy and messaging need to evolve and be sensitive to the current reality.

Audience: Small Business Owners

Staying safe
National

US Chamber of Commerce

A Guide to Reopening Your Business

Reopening plans may vary by state and industry, but when it’s time to reopen your business after COVID-19, we’re here to help you with the tools and strategy you need to communicate with your employees, customers and business partners.

Audience: Small Business Owners

Staying safe
National

National Governors Association

State Breakdown of Reopening Guidance for Business Reopenings

This list is not exhaustive of statewide actions. This list addresses statewide guidance for businesses and does not address county or municipal guidance. State reopening actions will continue to be tracked and updated within this chart.

Audience: Small Business Owners

Tax and liability
National

MarketWatch

Postponed Federal Tax Returns Filing Deadlines / Tax Relief

Deadlines to file the following returns that would otherwise be due on April 15 are postponed to July 15.

Audience: Small Business Owners

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